Privacy Policy

Who we are

This policy applies to Polex Manufacturing Pty Ltd (ABN 73 701 474 295), based in Doveton, Victoria ("Polex", "we", "us"). You can contact us at info@polexmanufacturing.com.au or on 0450 035 730.

What we collect

We only collect personal information you choose to give us. When you use the quote form on this website, that is:

• your name
• your company (optional)
• your email address
• your phone number (optional)
• the type of job you are asking about
• the details you write about the job
• any drawings or photos you attach (optional)

If you email or call us, we keep the details you share so we can reply and quote.

Our website uses Cloudflare Web Analytics to see how many people visit each page. It does not use cookies and does not collect information that identifies you.

Why we use it

We use your details to:

• reply to your enquiry and prepare a quote
• review drawings or photos you send so we can make the job
• keep records of quotes and jobs

We do not sell your information, and we do not use it for marketing unless you ask us to.

Spam protection

The quote form uses Cloudflare Turnstile to block automated spam. Turnstile checks your request without asking you to solve a puzzle in most cases.

Who we share it with

We share information only where needed to run the business. This includes the email and hosting providers that carry our messages and this website, and our suppliers where a job needs them to make or deliver a part. We do not share your details with anyone else without your consent, unless the law requires it.

How long we keep it

We keep enquiries, quotes and any files you send for 12 months, unless the law requires us to keep them for a shorter time. After that we delete them or remove the details that identify you.

Keeping it safe

Our website and email are hosted with established providers and we use reasonable steps to protect the information we hold. No online system is completely secure, so please do not send information you would not want shared by email.

Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email us at info@polexmanufacturing.com.au. We will reply within a reasonable time.

If you are not happy with how we handle your information, please contact us first. You can also make a complaint to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.